Help

Help & Customer Support

Here you will find answers to the most frequently asked questions about ordering, payments, delivery and returns.

🛒 Orders & Payments

• Orders can be placed through our online store 24/7.
• You do not need to create an account – you can place an order as a guest.
• Available payment methods include online payments and bank transfer.
• After placing your order, you will receive an order confirmation by e-mail.

🚚 Delivery & Personal Collection

• We ship orders by courier within Poland and to selected European Union countries.
• Shipping costs depend on the destination country, parcel weight and selected delivery method.
• Personal collection is available by prior arrangement at our premises: ul. Kłuszyńska 48, 30-499 Kraków, Poland.
• More information about delivery options can be found on the Delivery page.

📦 Complaints & Returns

• Consumers have the right to withdraw from the contract within 14 days without giving a reason.
• Complaints can be submitted by e-mail to: hurt@rafmar-fishing.pl
• Store regulations and downloadable forms are available in the “Downloads” section at the bottom of the website.

🎣 Products & Availability

• Our range includes fishing tackle and accessories from well-known brands.
• Stock levels are updated regularly.
• If a product is temporarily unavailable, we will inform you about the expected availability or delivery time whenever possible.

📞 Contact & Support

• Phone: +48 12 266 06 06
• E-mail: hurt@rafmar-fishing.pl
• Business hours: Monday–Friday, 8:00–16:00
• Address: ul. Kłuszyńska 48, 30-499 Kraków, Poland

Can't find the answer to your question? Contact us – we usually reply within 24 hours.